Front Office employee

Job Title

Front Office employee


Holiday Inn Brussels Schuman

Reporting To

Operations Supervisor

Job Context

Ready for a new challenge?

The minute guests enter our hotel, they enter an unforgettable experience. As a Front Office employee, you not only provide functional convenience such as checking in and out, advising, and managing payments. You also create a relaxed atmosphere where our guests feel at home at any time of the day.

Greeting guests with a warm welcome is your passion. You have a knack for languages and are proficient in Dutch and English. An extra language is always a bonus! You also respond perfectly to the guests’ wishes and know how to handle complaints efficiently. With an eye for detail, nothing can escape you. Learning fast is no problem for you and you effortlessly deal with the latest technological gadgets.

This is what your day/night looks like

As a Front Office professional, you are the first and last person the guest comes into contact with. You check guests in on arrival and out on departure. You respond proactively to needs and suggestions. If guests want a snack or drink, they can also come to you. You handle complaints efficiently. During busy times, team spirit is crucial; you and your colleagues ensure a good structural division of tasks.

Our offer and your benefits

Grow with us

Step out of your comfort zone and grow! Our people are at the centre, which is why we think it is crucial that you love what you do. To support this, we help you to fully develop your talents. Thanks to our personally adapted workshops, trainings, and courses, you learn the ropes of the hospitality world your way. We actively contribute to a positive work-life balance, for which we offer various functional hours arrangements. We are a driven team and share the same vision. You are unique, that’s why we pay attention to you as an individual and give you the opportunity to be yourself. Together, we offer a warm and proactive service. Join us and let’s shine together.

Become a member of one of the world’s leading hotel companies, IHG. Together, we work on your career. At IHG, you get the chance to learn from the most experienced hoteliers in the industry. Gain experience and insight into the hospitality world. We help you discover and develop your talents. Push your boundaries and grow. You get access to world-class international training with a personalized learning method. 70% experience, 20% relationships & 10% formal learning. Our main mission is to provide our people with the learning and working experience needed to build a brilliant career.

Just a few advantages and assets of working with us:

  • Vibrant location in the middle of a metropolis;

  • Stay at IHG hotels worldwide at brilliant rates, book quickly and easily via the app;

  • Allow friends and family to enjoy special discounts at IHG;

  • You work for and with international clientele;

  • Forget the traditional hotel uniform, here you work in comfy trainers and casual attire;

  • Room to be yourself;
    We take an innovative and sustainable entrepreneurial approach;

  • Dynamic and lively workplace with extensive range of tasks;

  • Great importance is attached to team-building activities;

  • International training and development opportunities;

  • You will be part of an enthusiastic team;

  • You will enjoy a daily meal according to your daily schedule;

  • Market-based decent salary;
  • Competitive benefits.

This is you

  • You obtained a Bachelor’s degree in Hotel Management, Tourism and Recreation Management or similar;
  • Experience is not required, but is an asset;
  • You are proficient in at least two languages, an additional language is a big plus;
  • Knowledge of hotel software system;
  • Spontaneous and customer-oriented personality!

Apply now!

Would you like to start as a Front Office employee, push your boundaries, have the opportunity to grow and be part of a team of enthusiastic colleagues? We are looking forward to your application!

Apply via the form below or directly via [email protected]

Apply Today


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